Common Questions

Fidelity Health Care accepts Medicare, Medicaid, private insurance, and self-pay. Most insurance companies will cover all or a portion of services that are considered skilled. Skilled services include nursing, therapy, and social work visits for evaluation, education, and treatment. The services of a home care aide are included in many insurance plans. We’re happy to work with you and your insurance plan to determine coverage, and we’ll also bill your insurance company directly. For more information, see Insurance.

Your physician will work with Fidelity to determine a plan of care. The duration and frequency of home visits by a nurse, therapist, social worker, or home health aide will be determined by your health care needs as directed by your physician.

Our Independent Care Services can provide in-home assistance including post-surgery care, running errands, bathing, dressing, meal preparation, light housekeeping, assisting with recreational activities, and travelling companion.

Skilled services in the home require a physician’s order. Some insurance companies have specific criteria that must be met in order to cover the cost. Your physician and/or their staff will determine if you meet the criteria set forth by your insurance company.

Many nonskilled services can be provided by a home care aide and obtained without a physician’s order for an independent care service.

Home care aides provide an extra level of comfort that is often needed after returning home from surgery or illness. A skilled home care aide can provide exercises, personal care (bath, shower, mouth care), help with walking and transferring in and out of bed, and assistance with walkers and lifts.

All home care equipment such as walkers, oxygen, wheelchairs, CPAP, BiPAP and supplies, nutrition supplements, and incontinence items can be obtained from Fidelity Health Care by calling(937) 208-6400(937) 208-6400 or (800) 946-6344(800) 946-6344. We’ll work with you on delivery arrangements.

Fidelity Health Care's home care services are just a phone call away. To request services, call us at (937) 208-6400(937) 208-6400 or (800) 946-6344(800) 946-6344.

Yes. However, if a patient is covered by an employer’s insurance plan, the employer’s health insurance could be used in conjunction with Medicare. Spouses who are a qualified Medicare beneficiary are covered under the spouse's primary Medicare benefits as well.

Yes, if each of the following conditions is met:

  • Patient’s physician has requested home health care and established a plan of care
  • Agency is Medicare-certified
  • Patient is homebound and is in need of a skill qualified by Medicare
  • Patient requires nursing care, physical therapy, or speech therapy and the services are reasonable and necessary
  • Coverage criteria is met

For more information, call us at (937) 208-6400(937) 208-6400 or (800) 946-6344(800) 946-6344.

Fidelity Health Care works with most insurance carriers, and we also accept private patient payments. Call us at (937) 208-6400(937) 208-6400 or (800) 946-6344(800) 946-6344 to discuss your options with us.

In addition to working with insurance carriers, all of our services are available on an independent care services basis. We accept Visa, MasterCard, American Express, and Discover credit cards, as well as checks and cash. If you do not have insurance or need a service not covered by your insurance, call the number above and we will review all of your options.

Contact Us

We are here to help. To find out more, to speak with a Fidelity Health Care nurse, or to obtain home care supplies and medical equipment, call (937) 208-6400(937) 208-6400 or toll-free (800) 946-6344(800) 946-6344 or contact us online.