Our Patient Financial Services staff will bill your insurance provider, Medicare and any supplemental health insurance you have. After your primary insurance provider has paid, your secondary insurance will be billed.

Updating Your Insurance Information

Contact Patient Financial Services at (937) 208-2777(937) 208-2777 or toll free at (855) 208-2777(855) 208-2777 with any changes to your financial or insurance information. We are also happy to answer your questions about insurance filing.

Please be ready to provide your account number, shown at the top of your bill.

Supplies And Services Not Covered By Insurance

Your private insurance, Medicare, or Medicaid benefits may not pay for some supplies and services you receive at the hospital. We are required to bill you for these items after your insurance company processes the bill.

If you have questions about what your insurance will pay, please contact your insurance company. For Medicare enrollees, visit Medicare's website for a complete list of services and supplies covered by Medicare. Information will be found on the document entitled Your Medicare Benefits.

How To Dispute a Claim

If a health care treatment or service was denied, reduced, or terminated by your health plan, you should appeal first to your insurance provider. After you have completed your health insurance provider’s internal review process, you may have the right to appeal or file a complaint with the Ohio Department of Insurance. To find out more, contact the Ohio Department of Insurance. 

Insurance FAQs

Knowing your health insurance coverage is very important. Insurance plans may vary greatly in the amount of coverage they provide to patients. View answers to some of the most frequently asked insurance questions.

Fidelity Health Care Insurance Information

Learn more about Fidelity Health Care insurance.

Premier Physician Network Insurance FAQ

Get answers to frequently asked questions about Premier Physician Network Insurance.

Accepted Plans

View a list of insurance plans for which Premier Health hospitals and the Premier Physician Network are contracted as in-network providers.

Glossary of Insurance Terms

We know that billing and insurance can be confusing. This easy-to-understand glossary explains common insurance and billing terms.