Contact Us At Premier Health

We value your feedback and use it to make immediate and long-term improvements. To contact the Premier Health Corporate Offices with non-medical questions, comments, or suggestions, please use the Online Contact Form below. 

A representative from the Premier Health Corporate Offices will respond to your message via email within five business days.

For Medical Questions

We cannot diagnose or treat a medical condition or injury by email. We encourage you to contact your primary care physician with medical questions. If this is an emergency, go to your local emergency room or call 911.

For Compliments Or Complaints About Your Care

We are not able to provide medical advice or information about patient care through this website. If you have a compliment, complaint, or suggestion about patient care, please contact our patient experience team at the following locations:

For Premier Physician Network patient care concerns or compliments, please contact the office manager for that provider. To find contact information for the office manager, choose the practice from the linked list and select Contact Us for the specific practice. 

Frequently Asked Questions

Medical Records

Information on how to request a copy of your medical records for care received at a Premier Health hospital can be found on the  Request a Copy of Your Records page.

You can access your medical records 24/7 using your MyChart account.

Or use our convenient portal to request records from any Premier Physician Network office.

Additional information on how to request a copy of your medical records from a Premier Physician Network practice or provider can be found on the  Premier Physician Network Medical Records page. 

If you would like copies of your medical records to be sent to a new provider, please print PPN Medical Release, complete all fields on the form, and fax the completed form to PPN Medical Records at (937) 429-4575(937) 429-4575.

Billing Questions

Find frequently asked billing questions online.

Premier Health Patient Billing Call Center

For questions about a Premier Health hospital*, Premier Physician Network, or Premier Health Urgent Care bill, contact:

  • Phone: (937) 857-5643(937) 857-5643
  • Hours: Monday-Friday, 8 a.m.-6 p.m., closed on all major holidays

*Atrium Medical Center, Miami Valley Hospital, Upper Valley Medical Center

Fidelity Health Care

(937) 208-6400(937) 208-6400 or (800) 946-6344(800) 946-6344

Premier Health offers financial assistance for patients with limited resources and insufficient insurance coverage.

Human Resources

Experian provides proof of employment and income for current and former employees of Premier Health. Any lenders, pre-employment screening firms, property managers or social service/government agencies who may need verification of employment may visit  www.experianverify.com. If wage information is needed, the employee or former employee must sign an authorization form provided by Experian.   

This service is provided at no cost to employees, former employees, or Premier Health.

If you are a current employee and have a question for Human Resources, please submit it through the Employee Service Center.  

Previous employees of Premier Health may submit retirement questions to Retirement@PremierHealth.com.  

Please contact the Human Resources Department at the Premier Health facility at which you are trying to apply:

If you’ve already applied for a position, sign into our system to check the status of your application. 

For information on how to apply for our Advance Practice Provider Student Clinical Placement Program, visit this page.

Current employees please submit via Employee Service Center.

Former employees please email your new address to PHPPayRoll@PremierHealth.com.

MyChart®

If you already have a Premier Health MyChart account established and are having trouble accessing your account, please call MyChart Technical Support at (866) 668-0592(866) 668-0592.

Registering for Premier Health MyChart® is easy. Request a MyChart activation code during your next appointment with a Premier Physician Network health care provider or at a Premier Health facility. You can also request an activation code by calling your provider’s office or by going to the MyChart login page.

Use your activation code to activate your account from a computer or smart device of your choice. Simply go to the MyChart activation page, enter the code, and get started.

If you don’t already have a Premier Physician Network provider, find one near you using the Find a Doctor search tool.

Contact Us

We want it to be easy for you to communicate with us. We value and use your feedback to make immediate and long-term improvements.

Contact Us Form

Contact us confidentially through our online form below for non-medical questions, comments, compliments, complaints, or suggestions. Our goal is to respond to your message via email from the Premier Health Corporate Offices within five business days.

We are not able to provide medical advice or information about patient care through this website. If you have a concern about patient care, please contact our Patient Experience Department. We cannot diagnose or treat a medical condition or injury by email. We encourage you to contact your primary care physician with medical questions. If this is an emergency, go to your local emergency room or call 911.