Welcome to the Premier Health Specialty Pharmacy

You can pick up your prescriptions in person or have them delivered directly to your home. Please use the phone numbers listed below if you have any questions about your medication(s), to order refills and to arrange medication delivery.

Pharmacy Care Team
(937) 208-0330(937) 208-0330

It is very important that you contact us immediately if:

• You are admitted to the hospital.
• Your insurance coverage changes.
• You change physicians.
• Your medications change.

We are here to answer your questions. Please don't hesitate to call us.

Premier Health Specialty Pharmacy 

3170 Kettering Blvd., Building B
Moraine, OH 45439

Business Hours

Monday – Friday, 9 a.m. to 5 p.m.

Phone: (937) 208-0330(937) 208-0330
Fax: (937) 641-2722
Online: PremierHealth.com/SpecialtyPharmacy

After Hours On-Call Pharmacist

If you have an urgent question, the on-call pharmacist is available 24 hours a day, seven days a week. 

(937) 208-0330(937) 208-0330

The State of Ohio Board of Pharmacy Contact Information

77 S. High St., 17th Floor
Columbus, OH 43215

• Phone: (614) 466-4143(614) 466-4143
• Fax: (614) 644-8556
• Hours of Operation: 
  • Monday - Friday, 8 a.m. - 5 p.m. 
  • Saturday and Sunday, Closed 

The Specialty Pharmacy provides access to specialized pharmacists and technicians who are knowledgeable about specialty medications and their side effects. 

Our service include:

• Prior authorization with insurance providers
• Free medication delivery directly to your home
• Formulary management
• Dosing reminders (medication-specific adherence tools)
• Refill reminders from your pharmacy technicians
• Side effect management
• Patient follow-up throughout treatment cycles
• Copay assistance
• Clinical support
  

We currently offer pharmacy support for many different medical conditions, including but not limited to:

• Cancer
• Rheumatology
• Neurology
• Gastrointestinal
• Migraine

We expect to add more conditions as the demand for specialty pharmacy services continue to grow.

How to Fill a New Prescription

Your prescriber will send a copy of your new prescription to the Premier Health Specialty Pharmacy. If you have any questions regarding your prescriptions or order status, please contact the pharmacy at (937) 208-0330(937) 208-0330.

Delivery of Your Medications

If you would like your medications delivered to your home, we will set up the delivery. We will also send any additional supplies that you may need. This may include needles, syringes, and alcohol swabs. Some medications require a signature at delivery. Our team will make sure that you know if your medication delivery requires a signature. The team will make every effort to make the process easy for you.

Ordering Refills

A member of our team will call you before your medication runs out. He or she will answer any questions you may have and help you with the refill process. If you have questions or need an update on the status of your order, please call us at (937) 208-0330(937) 208-0330. If there is a delay of your medication order, your pharmacy team will be in contact with you to ensure prompt processing of your order to prevent delay in therapy. 

Pharmacist Assistance

The pharmacists at Premier Health are trained experts on the medications you are taking. They are available to answer any questions you may have. They are available to answer any urgent questions you may have 24 hours a day, seven days a week. 

In case of an emergency, call 911.

Patient Management Programs

The Premier Health pharmacy team can provide patient education about how and when to take your medications and any potential side effects. This is a completely voluntary service and is provided at no additional cost.

Medication Substitutions

The pharmacist will substitute a generic and therapeutically equivalent drug for the drug specified on the prescription if the price of the drug specified does not exceed the price of the drug specified by the practitioner. Medication substitutions will not be made if the practitioner indicates “dispense as written.” “DAW,” “brand,” or “brand necessary” on the signed prescription. Medication Substitutions are only permitted when a generic medication is deemed to be therapeutically equivalent by the FDA. A patient may also request a brand medication to be dispensed but it may have a much higher copay. 

Transferring Prescriptions

Premier Health Specialty Pharmacy services have access to, and stocks a wide range of specialty medications. If we are unable to obtain your medications due to manufacturer restrictions, back order, or other limitations, we will work with you and another pharmacy of your choice upon request.

Medication Recalls

If there is a recall on one of your medications, we will follow these steps:

1. Review our inventory and records to see if we have the medication in stock.
2. Remove and quarantine any stock of the medication in the dispensary.
3. Follow the steps recommended by the manufacturer and document the steps with the date completed and signature of the person completing the form.
4. Contact any patient that may have potentially received the recalled medication and their prescriber if necessary.

Reporting Suspected Medication Issues

We take medication issues very seriously. If you suspect an issue with your medication, please contact the Premier Health Pharmacy team immediately and ask to speak with a pharmacist or Pharmacy Manager. Medication issues may include counterfeit medications, medication errors and/or adverse drug events. 

If you feel you are experiencing an adverse drug reaction with medical symptoms such as shortness of breath, skin rash, hives, fever, swelling, wheezing that require urgent attention, you should be seen in a local emergency room, or call 911. Please contact the pharmacy the next business day and inform our staff of the reaction and any actions that may have been taken. 

Pharmacy Care Team

(937) 208-0330(937) 208-0330

The pharmacy works together with your insurance company to get the best financial results for you. 

If your insurance company does not cover the entire amount, you will be responsible for the rest of the cost. This cost is called a copayment for copay. We will tell you the exact amount you need to pay. We will help make your therapy plan as affordable as possible. 

f you are experiencing any financial burdens, we will help you explore options. We have relationships with different pharmaceutical companies as well as many foundations that provide funding for specialty medications. 

For billing questions, call the Premier Health Specialty Pharmacy at (937) 208-0330(937) 208-0330.

Below are some resources to help manage your medication(s).

• Taking Medications Wisely 
• Keeping Track of Medicines
• Daily Medicine Schedule Template

Ask for our help! We are here to help make your treatment experience the best it can be. 

To be safe when taking medicine, it's important to follow your doctor's instructions carefully. Take the right amount of medicine at the right time and be aware of any side effects.

Handwashing

Washing your hands before and after taking medication helps prevent the spread of germs and keeps you healthy.

Medication Safety

Taking multiple medications safely requires careful attention to dosage, timing, and potential interactions with other medications or substances.

Fall Prevention

Falling is the most common injury in the home. Taking certain medications can cause dizziness and make you unsteady on your feet, increasing the risk of falling. It’s important to prepare your home to reduce the chance of serious injuries. 

Safely Storing Medications

Medications can be dangerous when they are not taken as directed or not taken by the person named on the prescription. It’s important to store medications properly to avoid poisoning accidents. 

• Store medications in their original containers
• Keep out of reach of children and pets
• Use child resistant packaging and replace caps tightly

If poisoning is suspected, call Poison Control at (800) 222-1222(800) 222-1222.

Adverse Drug Reactions

If you are experiencing any adverse drug reactions, acute medical symptoms, or other issues, contact your doctor, local emergency room, or call 911.

Biomedical waste generated at home includes syringes, lancets, and sharps (needles) that you use to inject medications or draw blood. To keep you, your family, and the environment safe, special care must be taken when disposing of these items. 

Please follow these guidelines to ensure your safety.

• Place ALL needed, syringes, and lancets into a sharps container. 
  • Never replace the cap on needles.
  • Throw away needles in the sharps container immediately after use.
  • Report all needle sticks or sharps-related injuries to your doctor right away.
• If a sharps container is not available, you can use any hard plastic or metal container with a securable lid. Do not fill containers more than three quarters and not use clear plastic or glass containers. 
• Reinforce the lid with heavy-duty tape before discarding in a trash receptible.  
• Never flush sharps down the toilet or dispose of them unsealed in your trash.
• We recommend you contact your local waste collection service or public health department to confirm that these disposal procedures are acceptable in your area. You may also check with you doctor’s office to see if you would be able to dispose of your full sharps container at your next visit. 

Find additional information regarding safe needle disposal processes from the Centers for Disease Control and Prevention (CDC). 

Premier Health facilities and employees recognize the personal worth and dignity of each patient. Your patient rights and responsibilities are offered as an expression of our philosophy and commitment to you. You can also review our Notice of Privacy Practices. 

• Patient Rights and Responsibilities
• Notice of Privacy Practices

You have the right and responsibility to express concerns, complaints or dissatisfaction about the services you have received. Please see the Patient Concerns and Complaint Form at the end of this packet. 

We will strive to resolve any concerns or issues you experience as quickly as possible. If we cannot resolve your complaint promptly, or your complaint requires additional research, we will contact you with the results of our investigation, either via telephone or in writing, as soon as possible. If the pharmacy staff is unable to help resolve your complaint to your expectation, you may contact the Premier Health Specialty Pharmacy Manager at (937) 208-0330(937) 208-0330. 

If you are still unsatisfied, you may contact the State of Ohio Board of Pharmacy.

The State of Ohio Board of Pharmacy

77 S. High St., 17th Floor
Columbus, OH 43215

• Phone: (614)466-4143
• Fax: (614) 644-8556
• Hours of Operation: 
  • Monday - Friday, 8 a.m. - 5 p.m. 
  • Saturday and Sunday, Closed 

The services provided by Premier Health Specialty Pharmacy are included at no cost to you. You are automatically enrolled in our patient management program just by being a patient of Premier Health Specialty Pharmacy. You can always choose to opt-out at any time. Just call our pharmacy and speak with one of our team members.

As a part Premier Health Specialty Pharmacy patient management program, our clinical team will work with you. We will answer any concerns or questions you may have about your drug therapy. We will make sure you understand why you are taking your medication. We will teach you on how to take your medicine correctly. We will tell you any drugs to avoid and any common side effects. We will also give you information on how to treat common side effects. Our team will contact your doctor when needed.

The benefit of our program is improved overall health. Being aware and educated on both, the disease and the drug ensure your success. Our clinical team will work together with your doctor. Working together will help you make informed decisions about your health.

The success of our program depends on you. You must be willing to work together with your doctor and pharmacist. You must be willing to take your medicine as directed by your doctor. You must be willing to discuss the details of your disease and medical history with your pharmacist.

Please let your doctor know you are a patient of the Premier Health Specialty Pharmacy. Having a good relationship between your doctor and your pharmacist will benefit everyone involved in your care.

If you wish to speak with a team member, please call Premier Health Specialty Pharmacy at (937) 208-0330(937) 208-0330.  

As a participant of the Patient Management Program, you have the following rights and responsibilities.

1. The right to have personal health information shared with the patient management program only in accordance with state and federal law.
2. The right to identify the program’s staff members including their job title, and to speak with a staff member’s supervisor if requested.
3. The right to speak to a health professional.
4. The right to receive information about the patient management program. 
5. The right to decline participation, revoke consent or disenroll at any point in time. 
6. The responsibilities to submit any forms that are necessary to participate in the program, to the extent required by law.
7. The responsibility to give accurate clinical and contact information and to notify the patient management program of changes in this information.
8. The responsibility to notify their treating provider of their participation in the patient management program, if applicable.