Digital Front Door Enhancement with Hello World

By Mandy Via, system director of access, referral management, and telehealth, Premier Health

We have enhanced our digital front door experience with Hello World. This patient-facing digital experience brings together many of the tools our patients already use into one consistent, guided entry point to care. For caregivers, awareness of Hello World is important because it directly impacts how patients prepare for visits, access services and engage between encounters.

Hello World simplifies the patient journey before a visit ever begins. Patients can schedule appointments, complete pre-check-in, answer questionnaires, review instructions, and join telehealth visits—all through a single, streamlined experience. This ensures patients arrive informed, prepared, and technically ready, reducing last-minute delays, incomplete documentation, and avoidable inefficiencies during visits. Ultimately, Hello World means less friction, clearer guidance, and a more connected care experience. By meeting patients where they are, we continue to make healthcare easier to navigate—from the very first touchpoint.

Back to the February 2026 Premier Pulse